Distance Contract

1. Terms Used
1.1. Seller – Fenomen, SIA, registration No. 50203303631, legal and postal address: Riga, 21A-11 Elizabetes St.
1.2. Buyer – a legally capable person that is buying the Product offered by the Seller.
1.3. Digital Environment – website www.taro.lv, where the Buyer can purchase the Product.
1.4. Product – “Clover Tarot” deck of cards and informative booklet.
1.5. Distance Contract – this contract, in accordance with which the Seller offers and sells to the Buyer a Product in the course of the Seller’s economic activity.

2. Subject of the Distance Contract
2.1. Upon concluding the Distance Contract, the Buyer buys the Product from the Seller and the Seller sells the Product to the Buyer.
2.2. The Distance Contract is deemed concluded at the moment the Buyer buys the Product and pays for it in accordance with the terms and conditions of the Distance Contract.
2.3. The Seller is entitled to unilaterally amend and supplement the provisions of the Distance Contract. Upon shopping in the Digital Environment, the Buyer is subject to the terms and conditions of the Distance Contract valid at the moment of buying the Product.
2.4. The Seller is entitled to cancel the Buyer’s shopping in the Digital Environment without warning if the Seller justifiably assumes that upon using the Digital Environment the Buyer may violate or is violating the provisions of the Distance Contract, is attempting to cause damage to the Seller, to the operation and/or security of the Digital Environment, or to third parties.

3. Price of the Product, shipping costs, payment procedure
3.1. The price of the Product is indicated in euro (EUR) with the value added tax in the amount provided by the regulatory enactments of the Republic of Latvia. The Product is sold to the Buyer for the price as it is indicated at the moment of buying the Product.
3.2. Price of the Product includes the shipping costs.
3.3. The Buyer shall pay for the Product immediately after placing the order for the Product, using the means of payment provided in the Digital Environment. Upon paying for the Product, the Buyer confirms to have read the description of the Product and that the Product complies with the requirements of the Buyer.
3.4. Upon buying for the Product, the Buyer confirms that the data necessary for the purchase of the Product (Buyer’s name, surname, phone number, email address, shipping address and/or other requested personal data) are true and correct.
3.5. Upon paying for the Product, the Buyer confirms having read the Distance Contract and provisions therein, is aware of them, understands them and fully agrees with them.
3.6. The Buyer is not entitled to purchase the Product without having read the terms and conditions of the Distance Contract or having agreed with them.
3.7. After the payment for the Product, the Buyer receives in their indicated email the confirmation of the purchase of the Product and an invoice from the Seller.

4. Shipping
4.1. The Seller ships the Product to the Buyer’s address, using the services of the state-owned joint stock corporation “Latvijas Pasts”, registration No. 40003052790. The term of delivery of the Product depends on the terms for parcel delivery ensured by “Latvijas Pasts”, which may differ depending on the Product shipping destination country.
4.2. After the Product is dispatched, the Buyer receives a tracking number to their email for tracking the shipment outside Latvia. The tracking is ensured by “Latvijas Pasts”.
4.3. The Seller shall take care to fulfil the Buyer’s order of Product in full, however the Seller cannot guarantee that.
4.4. The Product ordered by the Buyer shall be delivered to the address indicated by the Buyer. The Seller shall bear no responsibility for the losses incurred by the Buyer or any third parties due to incorrect correct shipping address or incomplete receiver’s data indicated by the Buyer, or if the Product has been accepted by another person at the delivery address.
4.5. Should the delivery of the Product be impossible due to the Buyer’s fault or due to the circumstances depending on the Buyer (the Buyer has indicated incorrect address or other objective reasons) and should the Product be returned to the Seller after shipping, the Product shall not be sent repeatedly, but the money for the Product shall be returned, except the cases if the Product has been damaged in the result of the returning.

5. Withdrawal rights
5.1. The Buyer is entitled to use the withdrawal rights and withdraw from the Distance Contract without providing a reason within 14 calendar days after the delivery of the Product, having returned the Product to the Seller.
5.2. The Buyer cannot use the withdrawal rights in cases provided in the regulatory enactments, including if the original packaging of the Product has been opened, torn up and/or damaged, or the Product itself has been damaged.
5.3. In order to comply with the term of withdrawal rights, the Buyer’s notification about the invoking the withdrawal rights should be delivered to the Seller before the expiration of the withdrawal rights term.
5.4. In order to use the withdrawal rights, the Buyer should provide an unambiguous statement to the Seller (e.g. via post or via email letter) about the decision to withdraw from the Distance Contract.
5.5. In case of exercising the withdrawal rights, the buyer shall return the Product to the Seller within 14 days after receiving the Product. The product should be returned to Fenomen, SIA, Elizabetes iela 23, Riga, LV-1010, Latvia.
5.6. The costs of returning the Product shall be covered by the Buyer, unless the Product is being returned due to being inconsistent with the provisions of the Contract.
5.7. The Buyer shall be responsible for maintaining the quality of the Product during the term of exercising of the withdrawal rights. The Buyer shall be responsible for the decrease in value of the Product in any way if the Product has been used in a way incompatible with the principle of good faith, including using it for any other purposes than finding out the qualities or functions of the Product. The Product should be undamaged, of unaltered appearance and unused. The Product should be returned in its original packaging, in the same complete set as it was received. Should the Product’s set be incomplete and/or damaged, the Seller is entitled to not accept the Product and not refund the price of the Product to the Buyer.

6. Refund procedure
6.1. In case the withdrawal rights are exercised, the Seller shall refund to the Buyer, who in accordance with the regulatory enactments is deemed a consumer, the price of the Product without unreasonable delay and in any case not later than within 14 days since the day the Seller had been informed about the unambiguous and explicit notice, containing the information necessary for identifying the Buyer and stating a decision to withdraw from the Distance Contract and the Product is returned to the Seller.
6.2. The price paid by the Buyer for the Product shall be refunded by the Seller using the same type of the means of payment that was used by the Buyer upon paying for the Product, except the case when the Buyer explicitly agreed to other means of payment and the Buyer shall not bear additional charges for using such means of refund.

7. Procedure of submitting complaints
7.1. The Buyer is entitled to submit complaints in writing about the improper Product by filing an application to the Seller.
7.2. If upon delivery of the Product the Buyer detects that the Product or the Product packaging is damaged (the original packaging is torn up or other damage detected) or if the shipment contains improper quantity of the Products, the Buyer should immediately inform the Seller about it via email academy@taro.lv, describing the detected inconsistency or defect.
7.3. The Seller shall answer the Buyer’s complaint provided in writing regarding the improper Product or Product with a detected defect within 30 (thirty) days after receiving it, unless the issue requires establishing additional circumstances.
7.4. All disputes related to the purchase of the Product shall be resolved by the Buyer and the Seller through negotiations. If an agreement cannot be reached, the dispute shall be taken for resolving to the court institutions of the Republic of Latvia.

8. Other provisions
8.1. If access to the Digital Environment for the purpose of buying the Product is not available or is disrupted due to technical reasons or other reasons beyond the power of the Seller, the Seller shall not bear any responsibility for any losses incurred by the Buyer or any third party.
8.2. Upon providing the information about themselves in the Digital Environment, the Buyer grants the rights for the Seller as personal data controller to select, accumulate, systemize and use all the information and data the Buyer had directly and indirectly provided upon buying the Product.
8.3. The personal data provided by the Buyer shall be processed in accordance with the regulatory enactments of the Republic of Latvia regulating the processing and protection of the personal data.
8.4. The Buyer’s personal data shall be used in order to identify the Buyer upon selling them the Product, upon issuing any accounting documents and performing other obligations arising from the Contract.
8.5. The personal data provided by the Buyer shall be used only by the Seller and their partners, with whom the Seller is cooperating upon administration of the Digital Environment and providing other services related to execution of the Buyer’s order. The Seller hereby confirms to not reveal the Buyer’s personal data to any third parties, except the cases provided in the regulatory enactments of the Republic of Latvia. 8.6. Personal data of the Buyer shall be stored no longer it is required by the stipulated data processing purposes.
8.7. The Seller’s Privacy Policy applies to the personal data processed under this Distance Contract. The Buyer is obligated to immediately inform the Seller about any changes in their personal data: surname, shipping address, email address, phone number, etc. if that may in any way affect sending and/or receiving the Product.